Your information is fully protected
— our commitment to you

bdd99 (referred to herein as "we", "us", or "the platform") is a trusted online casino and betting platform serving users in Bangladesh. We believe that protecting the privacy of your personal information is a fundamental responsibility.

This privacy policy explains what information we collect, why we collect it, how we use it, and what steps we take to keep your data safe. By using the bdd99 website, you are considered to have accepted the terms of this policy. This policy should be read together with our terms and conditions.

If you disagree with any part of this policy, please contact us or stop using the platform.

2.1 Information Provided at Registration

When you create an account on bdd99, we may collect the following information:

• Full name and date of birth (for age verification)
• Email address and mobile number
• Preferred username and password (stored in encrypted form)
• National ID or passport details (where required for identity verification)

2.2 Financial Transaction Information

When you make transactions on bdd99 via bKash, Nagad, Rocket, or Upay, the reference details of the relevant mobile banking transaction are collected. We do not directly store your mobile banking PIN or full financial statements.

• Deposit and withdrawal amounts and dates
• Partial details of the payment method used
• Transaction status and reference ID

2.3 Technical & Usage Information

When you use our platform, certain information is collected automatically:

• IP address and device identifier information
• Browser type, version, and operating system
• Time of site access, pages visited, and session duration
• Information obtained from cookies and similar tracking technologies

3.1 Service Operations

The information you provide is primarily used to run bdd99's services smoothly. This includes creating and maintaining accounts, processing financial transactions, providing bonuses and promotional benefits, and storing your gaming history and preferences.

3.2 Security & Fraud Prevention

We use your information to maintain platform security and detect any irregular activity. This information is essential for taking protective action in cases of suspicious login attempts, misuse from multiple accounts, or financial fraud.

3.3 Customer Support

When you reach out via our 24/7 live chat support or email, we keep a record of that communication to resolve your issue effectively and provide better service in the future. Account information is used to understand the context of your problem.

3.4 Service Improvement

By analyzing your usage patterns, we improve bdd99's services. This analysis is generally aggregated and not personally identifiable — for example, which game categories are more popular, or what times see higher traffic.

What Cookies Are and How We Use Them

Cookies are small text files stored on your device. bdd99 uses cookies for the following purposes:

• Essential cookies: To keep you logged in and ensure the basic functionality of the site.
• Functional cookies: To remember your preferences (such as language settings).
• Analytics cookies: To understand user behavior and improve the service.

You can disable cookies through your browser settings, though this may affect certain site functionality.

When We Share Information

bdd99 does not sell your personal information to any third party. However, information may be shared in specific circumstances:

• Payment processors: Only the information necessary to complete a transaction is shared with bKash, Nagad, Rocket, and Upay. These organizations have their own privacy policies.
• Technology partners: A limited amount of information may be shared with selected technology service providers to ensure the performance and security of the site. They process data under our instructions and cannot use it for their own purposes.
• Legal obligations: Information may be provided in compliance with applicable law in response to a court order or a lawful request from a government authority.
• Fraud prevention: Information may be provided to relevant authorities to prevent financial fraud or misuse of the platform.

Right to Access Your Information

You can contact us at any time to find out what information we hold about you. We will present that information to you within a reasonable timeframe.

Right to Correct Your Information

If there is any incorrect information on your account, you can contact our support team to request a correction. We will make the correction promptly, subject to verification.

Right to Delete Your Information

You can request to close your account and have your personal information deleted. Please note, however, that certain financial and transaction records may be retained for a set period due to legal obligations. Not all requested information may be deleted immediately in the interest of fraud prevention.

Opting Out of Marketing Communications

If you do not wish to receive promotional messages or offers, let our support team know at any time. We will stop unnecessary communications according to your preference. However, important service-related messages (such as transaction confirmations) will continue to be sent.

bdd99 retains your information only for as long as necessary:

• Account information: Retained for as long as your account is active, and may be kept for a reasonable period after account closure.
• Transaction records: Financial transaction details are retained for a set period to meet legal requirements.
• Support records: Details of customer service communications are kept for a limited time for service quality improvement.
• Cookies & log files: Technical logs are automatically deleted after a set period.

Once the need to retain data has ended, we securely delete it or remove any personally identifying information.

21+ Age Policy

bdd99 provides services only to individuals aged 21 and above. We do not knowingly collect any personal information from minors. Age verification is in place during the registration process.

If we are informed that information from a minor has been collected by mistake, we will delete that information immediately and close the associated account.

bdd99 reserves the right to update this privacy policy from time to time. For any significant changes, we will:

• Post a clear notice on the website;
• May send a notification to your registered email or mobile;
• State the effective date of the updated policy.

Continued use of the platform after any changes will be considered acceptance of the updated policy. We therefore recommend reviewing this page regularly.